What will you do?
Working as a front office employee or a night receptionist, you carry out the check in procedure, confirm reservations and keep the occupancy up to date. You receive payments and follow them up, handle messages and calls and deal with complaints in a calm, friendly way. You are the face of the hotel and the first point of contact for every guest.
- Welcome the guests and give them information
- Carry out the check in procedure
- Confirm reservations and update the occupancy
- Receive and follow up on payments
- Handle messages, calls and correspondence
- Deal with complaints and draw up reports
Skills to develop
- Friendly, representative attitude and strong service focus
- Good language skills, often Dutch, French and English
- Accurate handling of reservations, payments and administration
- Able to stay calm and solve problems under pressure
- Willing to work shifts, including evenings, nights and weekends
Your foundation for this occupation
Learn reservations, room status and hotel software. Availability must agree with housekeeping information.
From preparation to your first day
Develop the practical skills
Practise check-in, payment preparation and changes to stays.
Check your work
Check booking details, bill items and handover to the next shift.
How can you grow?
Specialise in night reception, reservations or front-office management.
Frequently asked questions
What if a room is not ready?
Confirm current status with housekeeping and give a realistic expectation. Scheduled checkout alone does not prove a room is available.