What will you do?
You contact prospects, hold sales conversations with private customers, demonstrate products and present delivery costs and delivery times. You register orders accurately and follow up on your customer relationships. Your employer sets sales targets in advance, so a result-driven mindset is essential.
- Contact customers and prospects
- Hold sales conversations with private customers
- Present and demonstrate products and services
- Present delivery costs and delivery times to the customer
- Register and follow up orders
- Maintain customer relationships
Skills to develop
- Smooth communication and persuasiveness
- Comfortable working towards sales targets
- Planning your own route and agenda independently
- Perseverance after a no
Your foundation for this occupation
B2C representatives sell to individuals and must understand their circumstances before proposing an offer. Clarify supplied appointments versus prospecting and territory. Learn product, total price, delivery and terms. Off-premises sales involve specific consumer rules that training should cover.
From preparation to your first day
Develop the practical skills
Practise a visit from needs assessment to a clear proposal. Summarise requirements, show relevant options and explain limitations. Distinguish interest, quotation and confirmed order. Do not promise delivery or savings unsupported by the offer.
Check your work
Check order, price, options and details against the discussion. Provide required information and documents under the sales procedure. Record follow-up and hand over fully to delivery teams. A sale needing later correction is not a properly completed assignment.
How can you grow?
Progression includes complex products, coaching and account work. Compare fixed and variable pay, travel, cancellations and targets. Explain an occasion when suitable advice mattered more than a larger sale.
Frequently asked questions
What should I ask about commission?
Clarify when a sale qualifies, payment timing and cancellation handling. Also examine fixed pay, expenses and realistic scheduling. Advertised earning potential is not guaranteed income.