Customer service agent vacancies in Belgium
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What does a customer service agent do?
How do I become a customer service agent? See the guideAs a customer service agent you are the first point of contact for customers with questions, problems or a specific need. You help them through different communication channels, such as phone, email and chat, and you make sure every customer has a positive experience. Whether you work as a call centre agent, helpdesk employee or customer advisor, you analyse the customer's question, give clear information and register all data accurately. You follow up tickets in a ticketing system until everything is solved. You find this job in retail and sales and in administrative environments, and companies in Flanders regularly look for communicative people who help customers quickly and correctly.
Typical tasks
- Receive messages and calls through different channels
- Verify the contact details of the person you are speaking with
- Analyse the customer's question
- Give clear and correct information
- Manage tickets in a ticketing system
- Record data accurately
Required skills
- Strong communicator, both on the phone and in writing
- Comfortable with computers and ticketing systems
- Patient and empathetic, also when handling complaints
- Accurate when registering data
- Knowledge of several languages is a big asset, especially Dutch, French and English
What does a customer service agent earn?
Indicative Belgian pay range: €2,500–€3,300 gross per month for full-time employment. Evening and weekend shifts often come with extra allowances. Employee pay estimate; actual pay depends on experience, sector pay scales and working hours. Premiums, overtime and benefits are separate.
How to apply via Werkvolk?
- Download the appInstall the free Werkvolk app for iOS or Android.
- Set your preferencesAdd your experience and where you want to work. Then explore jobs in the app.
- Chat with employersOn a match you talk directly to the employer, no middleman.
Frequently asked questions
Answers to the most common questions about applying via Werkvolk.
What does a customer service agent do?
A customer service agent is the first point of contact for customers with questions, problems or a specific need. You receive messages and calls through different channels, analyse the customer's question and give clear information. You also manage tickets in a ticketing system and register all data, so every customer walks away with a positive experience.
How much does a customer service agent earn in Belgium?
Indicative Belgian pay range: €2,500–€3,300 gross per month for full-time employment. Evening and weekend shifts often come with extra allowances. Employee pay estimate; actual pay depends on experience, sector pay scales and working hours. Premiums, overtime and benefits are separate.
Is there demand for customer service agents in Flanders?
Yes, almost every sector has a customer service department, from online shops to banks and telecom companies. Contact centres regularly recruit new colleagues, especially people who are multilingual and customer-friendly. The growth of e-commerce keeps pushing the demand for customer support profiles further.
Which diplomas or certificates do you need as a customer service agent?
There is usually no specific diploma required to start as a customer service agent. Employers mainly look at your communication skills, your knowledge of languages and how comfortable you are with computers. Training or experience in administration or sales is an asset, and most companies teach you their products and systems themselves.
Can you start as a customer service agent without experience?
Yes, many contact centres and customer service teams are open to starters. At the beginning you get training on the products, the systems and the way of communicating with customers. If you are customer-friendly, speak fluently and register data accurately, you can grow quickly in this job.
Could this be your match?
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