What will you do?
Working as a transport planner or network controller, you plan the routes, draw up the drivers' schedules and follow each journey closely. When a delay or an on-board incident happens, you step in, solve the problem and give drivers the technical support they need. You keep to the regulations and safety rules at all times.
- Plan the routes for passenger transport
- Draw up the drivers' schedules and shifts
- Follow up and monitor each transport operation
- Solve problems that arise during transport
- Give drivers technical support
- Step in when there is an incident on board a vehicle
- Track and report on the day's activities
Skills to develop
- Strong planning and organisational skills
- Calm decision making under time pressure
- Clear communication with drivers and clients
- Comfort with scheduling and dispatch software
- Good knowledge of road transport rules and safety
- Flexibility for shift and control-room hours
Your foundation for this occupation
Coordinate journeys, driver duties and passenger information. Connections, vehicle capacity and accessibility may determine the schedule.
From preparation to your first day
Develop the practical skills
Practise adjusting a timetable for traffic or vehicle failure. Give drivers and customer-service teams short, unambiguous instructions.
Check your work
Check replacement journeys are feasible and changes reach everyone affected. Record incidents for the next shift.
How can you grow?
Specialise in scheduled services, school transport or coach planning and progress to traffic control or operations coordination.
Frequently asked questions
What differs from freight dispatch?
Passengers need information and may depend on connections or assistance. Alongside vehicle planning, you must immediately consider the consequences for people.